IT TECHNICIAN/HELPDESK TRAINING
Instructor-led, Hands-on, classroom/Virtual Training with Job Assistance
Get training & work experience
Get IT Job
Get Certified
Or 6 monthly instalments with a deposit of £200.00
Full payment discount — deposit £200.00
- Study time: 8-12 months
- Salary £24k - £40k
Why IT Technician?
Technology runs the world. Every business, hospital, school, bank, and government agency depends on IT to operate, stay secure, and grow.
That's why skilled IT Technicians are in constant demand — and that demand isn't slowing down.
Here's why it's one of the smartest career moves right now:
1. Job Security That Doesn't Quit IT isn't optional anymore. Even during recessions, companies still need networks running, data protected, and systems online. As an IT Technician, you become essential staff.
2. Endless Career Paths Start in IT support and you can branch anywhere: Networking, Cybersecurity, Cloud Computing, Database Admin, Systems Engineering, IT Management. The same foundation opens doors across healthcare, finance, education, tech, and government.
3. Strong Pay + Growth Entry-level IT Technicians already earn competitive salaries. Add certifications like CCST, Network+, Security+, or cloud credentials, and your earning potential jumps fast. Experience + specialization = higher pay.
4. Work Anywhere, Even Remotely IT skills are global. You can work onsite in Lagos, support a company in London, or freelance for clients worldwide. Remote IT roles are booming.
5. The Perfect Launchpad IT Technician is the #1 entry point into tech. From here you can grow into IT Administrator, Network Engineer, Systems Analyst, or IT Manager. Each step builds on the skills you learn on day 1.
The Bottom Line If you want a career that's stable, well-paid, flexible, and future-proof, IT Technician is it.
Keep learning, get certified, gain hands-on experience, and specialize in what companies actually need.
Technology isn't going away. The people who keep it running won't either.
Career Development Path
STEP 1
Get training & work experience
Start your career as an IT Technician with expert-led, hands-on training. You'll gain real, practical skills you can use from day one — not just theory. To track your progress, you'll take multiple mock exams before sitting for the real CCST or Microsoft certification. Our goal is simple: prepare you so thoroughly that you walk into the exam room confident and job-ready. This isn't just training. It's the first step to a future-proof career in tech.
STEP 2
Get IT Job
After completing each course and passing the mock tests, you'll sit for official vendor exams from CCST and Microsoft. Our results speak for themselves: 90% of our students pass on their first attempt. Once certified, you'll receive both vendor certifications and an Infratech IT Training Certificate of Completion to boost your CV and job applications. We don't just teach you. We get you certified and credible.
STEP 3
Get Certified
With skills and certifications in hand, you're ready for IT Technician and Helpdesk roles. That's when our recruitment team steps in. We'll help you with: - Professional CV building - Job placement support - Technical + HR interview preparation Many of our graduates are already working in companies across United Kingdom and remotely. We train you, certify you, and help you land the job.
Training Courses and Certifications included in the Package
This package is tailored for individuals aiming to kickstart their IT career without any prior background in the field. Our team, after thorough research of the job market and consultations with employers and recruiters, has meticulously selected popular certifications and training courses for inclusion in this package. These courses are designed to instil the required essential knowledge and skills that are crucial in industry-recognised certifications that are in high demand by IT recruiters and employers.
Windows 11 OS Configuration
Windows 11 OS Configuration is a core skill for IT professionals who manage and support modern workplace computers. Windows 11 provides an updated, secure, and user-friendly operating system built for productivity, performance, and enterprise management.
This area covers essential tasks such as OS installation, driver management, user account setup, system optimization, security configuration, software deployment, and troubleshooting. Having strong expertise in Windows 11 ensures systems run efficiently and meet current business and security standards. Professionals skilled in Windows 11 configurations are in high demand for IT support, desktop administration, and endpoint management roles, where reliable PC setup and problem-solving are required daily.
CISCO Certified Support Technician (CCST)
CISCO Certified Support Technician (CCST) is a foundational certification for anyone who wants to work in IT networking and technical support. The CCST validates essential skills in supporting Cisco devices, basic networking concepts, and resolving end-user connectivity issues.
This certification covers crucial areas such as networking fundamentals, IP addressing, device connectivity, basic routing and switching, and troubleshooting common network problems. It provides the practical knowledge needed to support small business networks and ensure users stay connected. The CCST is widely recognized for entry-level and support roles in IT operations and help desk positions, where hands-on network support, device setup, and problem-solving are required every day.
Microsoft Endpoint Administrator (MD-102)
Microsoft Endpoint Administrator (MD-102) is a key certification for IT professionals who manage and secure modern workplace devices. The MD-102 validates expertise in deploying, configuring, and managing endpoints using Microsoft Intune and other cloud-based tools.
This certification covers essential areas such as device enrollment, application deployment, security and compliance policies, operating system updates, and remote troubleshooting for Windows, iOS, and Android devices. It provides the skills needed to manage an entire organization’s devices from a single cloud dashboard. The MD-102 is crucial for roles in IT administration, endpoint management, and modern device support, where securing and maintaining company laptops, desktops, and mobile devices is required.
Microsoft Windows Server Operating System
Microsoft Windows Server Operating System is the backbone of business IT infrastructure. Managing Windows Server involves installing, configuring, and maintaining the core services that run an organization’s network.
This area covers critical skills such as Active Directory, user and group management, file and print services, DNS, DHCP, server security, backups, and performance monitoring. Strong Windows Server knowledge ensures business data, applications, and user accounts are secure, available, and well-managed. Professionals skilled in Windows Server are essential for IT operations, systems administration, and network management roles, where server reliability and business continuity are required.
Job Recruitment Service
- Linkedin Optimisation
- Improving Technical and soft skill
- In-House Recruitment Consultant
- Seminars/Workshops
- Preparing for IT and Technical Job Interviews
- Introducing to potential employers
- Providing reference
- Assist placement or internships
Training Features
- Instructor-led with Classroom based Training
- Instructor-led with virtual training option is also available
- Highly experienced trainers
- Completely Hands-on experience
- Full Lab access using real-time live server
- Handbooks, materials, practice codes, Lab notes, video, exam questions
- Help to pass exam in your first attempt
- 100% passing Guarantee or Free Re-training
Our Popular Training Packages
System Administrator Training
Courses included in the package :
- Configure Windows 11 OS
- CISCO Certified Support Technician (CCST) IT Support
- MS Endpoint Administrator (MD-102)
- Microsoft Windows Server Operating System
- MS 365 Administrator(MS-102)
- CCST Cybersecuirty
£3000
Interest Free Finance Available
Cloud Engineering
Courses included in the package :
- Describe cloud computing
- Describe the benefits of using cloud services
- Describe cloud service types
- Describe the core architectural components of Azure
- Describe Azure compute and networking services
- Describe Azure storage services
- Describe Azure identity, access, and security
- Describe cost management in Azure
- Describe features and tools in Azure for governance and compliance
- Describe features and tools for managing and deploying Azure resources
- Describe monitoring tools in Azure
- Manage Azure identities and governance
- Implement and manage storage
- Deploy and manage Azure compute resources
- Configure and manage virtual networking
- Monitor and back up Azure resources
£1500
Interest Free Finance Available
What Our Students Say
Hear from our graduates who have transformed their careers through our comprehensive IT training programs
Anastacia Asabe Kayit
London • 3 months training
Beginner → Confident Professional
"Your training has significantly enhanced my technical skills and practical understanding of key IT concepts. I gained hands-on experience, which has boosted my confidence in applying what I've learned in a professional setting."
"I would highly recommend your IT training program because of the exceptional quality of instruction, hands-on learning approach, and supportive environment."
Abdallah Folorunsho
6 months training
Now: Cybersecurity Lead at Search Education Trust
"My six months of training as an IT Support Analyst at InfraTech was a turning point in my career. The skills, guidance, and practical experience I gained there gave me the confidence to grow in the tech industry. Today, I serve as the Cybersecurity Lead at Search Education Trust and I credit InfraTech for laying the foundation for my journey."
Fawwaz Adeboye
London, UK • 6 months training
Now: IT Technician at St Dunstan's College
"Before joining InfraTech, I had very little practical IT experience. Through the structured training and real-world exposure, I was able to develop strong foundational skills in IT support, troubleshooting, and system administration."
"I would highly recommend InfraTech to anyone looking to build or transition into an IT career. The training is practical, supportive, and tailored to industry needs. It not only equips you with technical skills but also with the confidence and mindset to succeed."
Ahmed Babatunde
IT Technician Traineeship
Now: Senior Information Technology Technician
"Having recently completed the IT Technician Traineeship at InfraTech Academy, I can confidently say it provided the essential foundation that propelled me into my current role. The programme offered industry-recognised certifications, including CCST, Microsoft, and Cisco fundamentals, along with extensive practical work."
"What truly sets InfraTech Academy apart is its holistic approach to career development. For anyone aiming to build a rewarding and successful career in IT, I cannot recommend InfraTech Academy enough."